After (yes, should have researched previously) placing an order with an online retailer called Range USA (rangeusa.com), and finding it was never shipped, we checked their BBB rating. It wasn’t good. We are not alone in our experience, apparently.
Here’s a rundown: I ordered a product from their website, and after no response for 10 days, I sent sent an email for order status. They responded saying “There was a error in our system that allowed the pricing to be off. We will be refunding this order.” That’s the second time for me they didn’t honor their advertised price. False advertising should be illegal.
I’m an Honorably discharged disabled war veteran and I decided to purchase a firearm so I went to Range USA on 10/13/2022 upon my first visit the representatives were very nice and I placed the firearm on layaway, but upon my second visit to make my final payment on 11/09/2022 everything went south upon my arrival there was greeting or any acknowledgement of my present for 20 minutes and while waiting for some type of assistance several other customers came in and without hesitation they were greeted and helped so with the long standing period I decided to sit on the floor with my coffee as a form of protest for their rudeness and humiliation towards me, upon me seating down I noticed one of the employees radioed for additional assistance which I thought to assist me but it was to watch me in case I act up or get out of hand. And then finally after another 15 minutes finally some one conjured up some nerves to ask me if I needed any help and I said yes I’m here to get my layaway out which I got it out and upon returning home I called corporate office and reported the incident to Holly and she said she said she would call me back within the hour which was yesterday and no call and even today no call the reason for this review is as veteran may I state a black veteran I was harmed and humiliated how I was treated so I will not patronize that business anymore even if I got to drive 50 miles at least it should a better experience than what I had.
Range USA has a very poor quality customer service. I think they have incompetent people that respond to customers. I bought membership on 7-20-2022 and on 8-20-2022 they have done something that cancelled my membership without notice to me . I did not cancel my membership , nor I intend to. I am a veteran and have a” basic defender “membership, paid with my credit card set for re-occurring payment and in good standing . I went to the range to pick up a gun I have purchased from their web site and try to use the range to test it and found out I was not having the membership any more with no explanation. the staff advised me to call corporate , telling me that their system has been replaced and they have tremendous IT, website, and communication with their store issues and many customers were affected. I informed corporate about my issue right away asking for reasons , explanations . I have received answers that do not make sense to me and then I called about 5 times and left message with no response Today is 10-26-2022 and they still did not investigate to solve my issue . I was very concerned to know who and why cancelled my membership that created inconvenience for me and concerned about the security of their website on which my credit card is used for payment .Today I received a call back from a very unprofessional lady named “Holly ” that was speaking over me without listening to my concerns. With this level of customer service I will not put up, A very anti customer attitude and lack of knowledge. I would not recommend this company , I do not believe their web site is safe based on what happened to me , and the customer service is useless, aggressive and ignorant . I choose one star because I had to put something , customer service needs aggressive measures to improve . Thank you ! **
I would give them a one star because of the total lack of customer service. They will not respond. Placed order on line and they shipped wrong item. Ive tried making contact on line twice with no response in 3 weeks. They seem customer oriented on the sales floor until you have a problem. Then you get go to WWW .. If I could give a zero I would. I would never recommend them to a friend!!!
I have been an instructor, RSO, handgun competitor, etc. for many years. A few years ago when they opened up I switched from an established range. They had a “blue special” for $9.99/month (retired firefighter/veteran). I hadn’t been up to the range for several months, and several weeks ago went in to the range and was informed that this program had been cancelled for several months (even though they were still billing me) and another “blue special” program had taken it’s place (substantially more with day/time restrictions for use). OK – I get that, but they still keep charging my card for a program that hasn’t existed for months. I received my MC bill today, charge is still on. Website is useless, I called store, employee agreed with that statement and said there was nothing they could do. I told them I would contest the charge (which I did). What’s really sad is that when I told him I was going to do that he stated “that’s what I would do”. This company leaves a lot to be desired, and on a more personal note their safety is an issue as well. I had already made up my mind after this last visit that I was never going back. Their RSO (Range Safety Officer) program is a joke. Their RSOs are more interested in conversation and picking up brass than doing their job – range safety. Cost is not a primary driver here, ethics and safety are. Over and out.